Refund policy
Return & Refund Policy
At 88 Botanicals, we stand behind the quality of our products and want you to shop with confidence.
Because our products are food ingredients, we cannot accept returns or exchanges on products that have been opened, used, or altered. This policy helps ensure the safety and integrity of every product we sell.
Unopened Returns
Unused, unopened products in their original factory-sealed packaging may be returned within 30 days of delivery for a full refund.
Returned items must be in their original condition and factory-sealed packaging.
Customers are responsible for return shipping costs unless the return is the result of our error.
Damaged, Incorrect, or Quality Issues
If your order arrives damaged, you receive the wrong item, or you believe there is a legitimate quality issue, please contact us within 30 days of delivery.
Please email sales@88botanicals.com and include:
• Your order number
• A brief description of the issue
• Photos, when applicable
Our team will review your request promptly and, when appropriate, provide a replacement, refund, store credit, or another fair resolution.
Approved refunds will be issued promptly to the original payment method after your request has been reviewed.
How to Start a Return
To request a return or report an issue, contact us at:
Please include your order number and any relevant details so we can assist you as quickly as possible.